Long-term O&M is a core pillar of URPC’s delivery model. For financed projects, lenders and asset owners ultimately underwrite availability, performance stability, and lifecycle risk. URPC’s O&M framework is designed to provide a measurable operating system—supported by central monitoring, disciplined field execution, structured reporting, and OEM warranty governance.
URPC operates portfolio oversight through its Command & Control Centre (CCC), providing continuous telemetry, alarm management, ticketing, and escalation across PV, PV+BESS, and hybrid sites. This supports lower downtime, faster fault resolution, and verifiable audit trails for institutional stakeholders.
Soiling is a material driver of yield erosion. URPC runs a structured PV cleaning programme using specialised equipment and cleaning solutions appropriate to the site environment:
• Dry season: every 4 weeks
• Wet season: every 8 weeks
Cleaning schedules are adjusted where site conditions demand (dust, road proximity, agricultural residue, and local weather patterns).
Planned maintenance is scheduled around operating windows and production constraints. Typical scope includes:
• Mechanical inspections (mounting integrity, fasteners, corrosion, roof penetrations where applicable)
• Electrical inspections (torque checks, thermal scans where appropriate, cable management, isolation devices)
• Inverter and protection checks (fault logs, firmware governance where relevant, protective device verification)
• Battery system inspections (BMS logs, thermal behaviour, enclosure checks)
URPC provides corrective maintenance under defined service levels:
• Incident triage and remote actions where permitted
• Field team dispatch based on severity and operational criticality
• Corrective action documentation and root-cause closure to reduce repeat incidents
URPC maintains a spares strategy built around:
• A critical spares list (site class dependent)
• Lead-time mapping for key components and consumables
• Controlled substitution rules to protect compliance and warranty conditions
This is particularly important for inverter components, protection devices, communications modules, and BESS auxiliaries.
URPC issues a monthly performance pack suitable for owners and lenders, typically covering:
• Availability and downtime classification
• Energy yield and performance ratio
• Alarm and incident summary with corrective actions
• Battery utilisation metrics (cycles, SoC behaviour, SoH trend)
• Diesel displacement where applicable
• Variance commentary (soiling, curtailment, grid outages, operational changes)
URPC manages warranties as an operating discipline:
• OEM liaison and claim initiation
• Evidence packs (logs, measurements, photos, incident reports)
• Replacement logistics coordination
• Warranty compliance controls (approved parts, firmware governance, operating envelopes)
URPC’s O&M includes site HSE discipline appropriate to the asset class:
• Permit-to-work controls (where required)
• Lockout/tagout procedures
• Site access and contractor management
• Incident reporting and corrective actions
• Compliance alignment with client site rules and applicable local requirements
A predictable fixed fee covering planned and corrective maintenance, with incentive/penalty mechanisms tied to agreed KPIs (availability, response time, PR, etc.).
Commercial structure includes an availability guarantee, with service credits or performance mechanisms where contractual thresholds are not met (subject to exclusions and defined force majeure events).
Pricing linked to energy delivered/managed (kWh-based), aligning URPC incentives with generation performance and operational optimisation.
For clients with multiple sites, URPC offers portfolio O&M with:
• consolidated monitoring and reporting
• standardised spares and procedures
• economies of scale on field service and planned maintenance cycles
• consistent governance across sites for institutional oversight
URPC O&M performance is managed through measurable KPIs, tailored per site class:
• Availability (%) – system and/or critical-load availability
• Response time – time from alarm to first action (remote or field)
• MTTR (Mean Time To Repair) – time from incident ticket to restoration
• Performance ratio (PR) – PV performance relative to expected yield
• Battery State of Health (SoH) – lifecycle trend and warranty-aligned thresholds
• Diesel displacement – generator runtime reduction and estimated fuel avoidance (where gensets exist)
• Optional: alarm recurrence rate, communications uptime, and planned maintenance compliance
